Here's how to request a reminder of your username:
Visit our forgot username page
Enter your personal details – these will need to match the details we have in our records. If you’ve forgotten your password, you can also reset this online.
Select whether you would like us to send your reset code via email or text message. You’ll then be able to log in to your account.
Note that if your personal details don't match what we have in our system, you'll need to contact us to get your username.
If you’re still having trouble accessing your online account, please get in touch, and we’ll be happy to help you out.