When you set up or change your password, we’ll let you know if your password doesn't meet the criteria for password length or variation of characters. Here’s the full list of criteria that any password must meet:
Minimum length — 12 characters
Must have at least 1 lower case character
Must have at least 1 upper case character
Must have at least 1 numeric character
Must have at least 1 special character (e.g. !@#$%)
If you’re still having trouble creating a password, please get in touch, and we’ll be happy to help you out.