If your verification code isn’t working
Your code may have expired or been entered incorrectly. Try entering a new code.
If using an authenticator app, open your app and copy the latest code.
If using SMS text message, select Resend code to receive a new code.
Use your MFA Recovery Code
If you no longer have access to your authenticator app or phone, you can use the recovery code provided to you when you set up MFA.
Select Use another authentication method
Select Use your recovery code
Enter your recovery code
Your recovery code can only be used once. After logging in, you’ll receive a new recovery code.
If you’re locked out of your Fisher Funds Online account
If you can no longer access your one-time code or recovery code, contact us to reset MFA.
The fastest way to get back into your account is by using live chat or calling our friendly team on 0508 347 437. If you'd prefer to email us your query, we'll get back to you within 2 business days.
Once MFA is reset, you’ll be prompted to set it up again when you log in. Follow this guide to set up MFA: How do I use Multi-Factor Authentication?